Daily cut off time for order processing is 1.00PM. All order will be sent in the same day, if payment received before 12 noon.
All orders will be processed in working days (Monday to Friday).
We might delay your order delivery without prior notice due to technical or resources problem. For urgent orders, please put a remark in during your order, so that we can try our best to do a special arrangement for your order.
If your ordered item is out of stock, we will contact you by email before sending out your parcel. However, in certain conditions, we might refund you directly without prior notice.
We reserve the right to decide the cheapest and most effective courier company based on your location and the weight of your goods.
After sending out your parcel, we will inform you the tracking number of your order by email. If you are not receiving your parcel after the promised leadtime, please contact the courier company directly.